FAQs & Support
Handset and Transaction Enquiry
We are part of a global group company, which is a leading force in the world of the mobile phone recycling and re-use market.
With 16 years of expertise in this field, we have built an extremely strong commercial and financial reputation, plus an extensive worldwide sales and distribution network. These enable us to perform at the top of the market. Therefore we can achieve the most competitive price value for our customers. Please also see Reason to Choose Us and About Us.
It's quite simple. Please take a look at our How to Sell page, and follow the easy procedure to complete the selling process.
Please check the condition of your used mobile according to the definitions below:
- Powers on and off
- Fully functional
- Working LCDs
- No water damage or major scratches
- Battery included
- Battery included
- All parts complete ( you keep memory and SIM cards)
- Not water damaged or crushed (acceptable: broken/bleeding LCD screen,no power up,speak/mic faults etc)
When you have chosen the model you are selling, you will see the price for working and non-working conditions when you select the mobile. Use mobile search option on the Sell Now Page.
There is no limit... you can send as many as possible.
There is also no limit on how many times you can trade with us. We welcome return customers.
If you are a business or organization who wishes to sell more than 15 handsets at one time, please simply Contact Us for a free collection service and we will assist with the rest.
Yes, if you are a school, organisation or charity who have 15 or more handsets and want to raise funds or just want to help save the environment, please feel free to Contact Us to arrange a free courier collection and to learn the value of the mobiles.
Please make sure to send the handset with its battery only; we do not need other accessories.
Please ensure that your SIM and memory cards are removed before sending the used mobile to us, as they contain your personal information. We do not take responsibility for any loss of data, nor shall we return your cards. Received Memory and SIM cards will be disposed of professionally.
No, we offer the same price for the same model, no matter what the colour is.
Please note that we only accept genuine mobile(s). We shall check each mobile upon receipt before we make any payment to the customer. If it is counterfeit or fake, we cannot fulfil the payment, or return the phone.
No, we do not accept stolen mobile(s). We check every mobile upon arrival from the CheckMend system, the world's largest database for stolen goods and disabled cell phones. The stolen phones cannot be returned, nor given any value.
Don't worry, we will accept your mobile even if it is locked by a certain network, and we shall pay you the full value shown on the website.
Please contact us as soon as you notice that you have made a mistake concerning the wrong condition, quantity or model . If we find any error in your sales details while we check and process your mobile, we shall send you an email to notify the mistake(s) and give a revised offer.
You will then have 7 days to consider whether to accept the revised offer. If yes, we shall correct the order and pay you accordingly. If not, your mobiles will be returned to you at your own cost.
IMEI is short for International Mobile Equipment Identity. It's a unique 15-digit code used to identify an individual mobile being used on a mobile network.
You can see it on your mobile display screen if you enter *#06#. You can also find it in the battery slot at the back of your handset, after you remove the battery.
This is optional, but we highly recommend you to provide your IMEI number, since it is an easy and efficient way to identify your mobile. This helps us to process your mobile more quickly upon receipt and you get your cash faster!
Your order and offered price will be valid for 14 days from the day we send you an email confirmation. Meanwhile, we will also post you a Trade Pack, which includes a FREEPOST envelope for you to send us your mobile.
We recommend that you send your phone as soon as possible to ensure that you get paid promptly!